We have all been there. You misplace a document, you miss a deadline, you completely forget about something. It just happened to me this week. A colleague gave me something to give a parent, and I totally forgot to pass it along! My instinct was to panic but I had to take a deep breath and remind myself of 5 important steps.
Own the Mistake
The worst thing you can do in this situation is pretend like the mistake didn’t happen. Even if you make the mistake go away for the time being, there is a very high chance it will rear its’ ugly head at a later date. You don’t want to be in that situation.
Tell the People Who Need to Know
Immediately disclose the mistake to your supervisor or another individual who oversees the area. In my instance, I reported the mistake to the coordinator who gave me the paper in the first place. If you tell them before it gets to them some other way, it will help you in the long run.
Offer a Remedy
If your mistake causes someone else more work, it can quickly become a source of frustration. When you suggest a solution to a problem or offer to assist in any way needed, you can help alleviate some of the tension. Show the person impacted that you are willing to go the extra mile to help!
Learn From the Mistake
If the mistake occurred due to your lack of organization, revisit the method you use to keep track of things! If the mistake occurred because you are unsure of how to do something, ask for clarification or additional training. For example, it would be easy to make mistake using an online system if you had no idea how to do certain operations within the system!
Am I the only one who lies in bed and thinks about that mistake I made 4 months ago? This isn’t healthy and it doesn’t help! Once you fix the mistake and learn from it, move on! Don’t beat yourself up; we are all human!